Home

Wild Flower Shop

 
Contact & About Us
Delivery, T&Cs
Plug
 Plants
Plant Collections Seed Packets  Seed Collections Meadow Mixtures Wild Grasses Info & Advice 

Native Bulbs

Pond Plants Gift Vouchers Tel Orders:     
 
07590 895590

Delivery, Shopping, Terms & Conditions


We accept orders either through our online shopping facility, over the telephone or by post.  

Online Shopping:
We have the facilities for payment by Paypal through our online shopping cart.  You don't need to have a Paypal Account to use Paypal as they will accept all major credit cards.  Paypal is secure and easy to use.  Use the quantities box in the shopping basket if you would like more than one of any item.  If you require larger quantities, please email:  enquiries@wildflowershop.co.uk  for a quotation.  

Telephone Payments:
If you have any concerns with transferring your credit/debit card details over the internet, please telephone us on 07590 895590 and we will be happy to take your order over the telephone using your credit/debit card (Mastercard, Visa, Switch/Maestro and Delta).  

Orders by Post:
If you would prefer to place your order by post, we can only accept payment by Cheque or Postal Order (made payable to Wild Flower Shop).  Please write to us at the address below with a clear list of the items you require, and either a daytime telephone number or email address where we can contact you in the case of a query. Please remember to add delivery charges as outlined below.

Wild Flower Shop
6 Orchid Meadow
Pwllmeyric
Chepstow
Monmouthshire
NP16 6HP

Delivery:
We deliver to most addresses within the United Kingdom, but if your delivery address is in the Scottish Highlands or any offshore island, we may need to increase the delivery charge.  Please email kathy@wildflowershop.co.uk or telephone (07590 895590) for more information.  We do not deliver outside the United Kingdom.

Delivery Charges per Order:
     Orders under 5 - 1.95 
     Orders 5 to 100 - 3.95  
     Orders over 100 - 6.95
It will be added at the Checkout if your order is placed online.

You can Upgrade your Delivery to a Named Day Delivery for an additional 5 by clicking here

Plugs, Plants & 'In the Green' Bulbs:  Orders will normally be dispatched Monday to Thursday within 5 working days after payment has cleared.  However, during busy periods orders may take up to 10 working days to be dispatched.  Occasionally during the winter, there may be delays due to hard frosts or snow on the ground preventing us collecting your plants in the Nursery.  If this is the case, we will email you within 5 working days to advise you of the likely dispatch time.  We do not dispatch on Fridays or Saturdays during hot spells to avoid the possibility of plants deteriorating in transit over the weekend.  Orders will be sent by Royal Mail 1st class except for larger orders which may be sent by courier and will therefore require a signature.
Individual Seed Packets & Bulbs:  Orders will normally be dispatched Monday to Saturday within 5 working days after payment has cleared.  Orders will be sent by Royal Mail 2nd class except for larger orders which may be sent by courier and will therefore require a signature.
Seed Collections & Meadow Mixtures:  Orders will normally be dispatched Monday to Saturday within 5 working days after payment has cleared.  Orders will be sent by Royal Mail 2nd class except for larger orders which may be sent by courier and will therefore require a signature.
Bulbs:
  Orders will be dispatched from early September onwards as the bulbs are lifted to ensure that they are in the best possible condition when you receive them.  Please ensure that they are planted immediately.  If your order consists of other items (seeds, plugs etc), these will be sent out immediately.  Orders will be sent by Royal Mail 2nd class except for larger orders which may be sent by courier and will therefore require a signature.
Royal Mail Strikes & Bank Holiday Periods:  Our policy is to wait for normal service to resume rather than risk items getting lost or deteriorating in the post. We will therefore wait until the strike/bank holiday is over before sending out your order. I hope you are happy with this policy and we will email you as soon as your order is dispatched. 

You can Upgrade your Delivery to a Named Day Delivery for an additional 5 by clicking here

Substitution:
In the event of the plants you require becoming out of stock,  please indicate if you would be willing to accept substitutes in the form of a similar variety.  Please note that we never substitute anything on an order unless specifically requested to do so.  If we run out of anything we always contact you to let you know and unless you request a substitute, we refund what you have paid.

Guarantee:
All of our plants leave the nursery in prime condition and provided the plants are cared for as described in our Planting Instructions, they will soon settle down and continue to thrive.   All plants and 'in the green' bulbs will need to be planted immediately.  If there are any dates when there won't be anyone at the delivery address to receive and deal with the plants, please email with these dates to ensure that your plants are not returned to the sorting office/depot where they may deteriorate.  
Plants dispatched in winter or early spring will show little or no growth, on the other extreme in late spring or summer the plants may have to have their foliage trimmed to post them to you.   
Our dry bulbs are dispatched during the correct planting period, but it is also important that they are planted as soon as you receive them.  In the event of any problems, please contact us for advice.
We cannot be held responsible for any problems with subsequent performance of plants, seeds or bulbs beyond 24 hours from the delivery date as we have no control over unsuitable care, neglect, adverse weather conditions etc.

Loss, Damage or Dissatisfaction:
Please notify us immediately on receipt in the event of any damage, loss or if you are dissatisfied in any way.  If you are requesting replacements or a refund, please return the items to us in their original packaging within 7 days of receipt.  
Our liability is limited to the replacement of items or a refund of the price paid. We will not refund postage or delivery charges. 

Returns Policy:
We will accept returns of non-perishable items for exchange or a refund as long as the items are returned to us in re-saleable condition and in the original packaging within 7 days of receipt with a reason for the return and a telephone number in case of query.  We are not able to exchange or refund perishable items (eg plants, bulbs, 'in the green' bulbs or snails). We will not refund postage or delivery charges.

Privacy Policy:
Information supplied by you when ordering is used only to collect payment and dispatch your goods.  We will use the address supplied by Paypal unless you contact us immediately after placing your order to advise a different delivery address.  When paying by card over the phone, any financial information collected is shredded once the transaction has been processed.  

Use of "Cookies" on your computer.  'Cookies' are small pieces of data which are stored for you on your computer by your web browser.  They're used to improve your online experience by almost every website, including the Wild Flower Shop. The Wild Flower Shop uses non-persistent 'cookies' for the Wild Flower Shop search engine and only collects the word or string typed in by you to be searched for.  If you use Paypal to purchase items from our online shop, then Paypal will also put 'cookies' on your computer, but only to facilitate the purchase.  For more information on Paypal 'cookies', please click here.

We do not sell or distribute your details to any other company or organisation under any circumstances ensuring your complete privacy.

VAT:
VAT is included in prices listed; VAT Registration Number is 978 441 377. 


 

 

 

Return to Top of Page    Back To Previous Page